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Our reseller killed themselves. While we don't use them, they haven't exactly been beating down our doors to offer help and support. Not a single person in out office even realizes that we have support through our reseller.
I think there will be a distinct shift by the Resellers to market services such as Webinars, Training, Implementations etc... all billable...Resellers also profit from selling subscription.As you mentioned the days of the smaller reseller giving great personal service are over, now its a case of "Do you want Fries with that"! or "Can I supersize your order"... :-(Scott C.
A link to said blog post?
resellers are done for personally... training is a market that is drying up QUICKLY thanks to free outlets like youtube, books, and self-enguinity, not to mention sites like Augi and RevitForums. Our reseller offers us little assistance other then when we call, and we have rarely ever called since we can find answers faster (and for free) online. So what DOES our reseller offer? Well, once a month free, open to the public, user group meetings! but I can't imagine that's paying the bills!