The problem we had was that Revit would always crash when tearing off any ribbon panel. This issue affected two of our high end Vista 64 bit Workstations. I had tried many things to fix the issue, all to no avail. So, are you ready for the solution?
Both of these workstations were running a pre-release version of Service Pack 2 for Vista. The Windows desktop had the following text imprinted on it - Build 6002 - Evaluation Version. I determined that this note referred to a Release Candidate of Service Pack 2, and not to the actual licensing of Vista itself. The fix is as follows:
- Uninstall Service Pack 2. (Go to Control Panel - Programs and Features. Then click 'View Installed Updates'. The update is labeled as Service Pack for Microsoft Windows (KB948465). Once this was uninstalled, I could now tear off the ribbon panels successfully, with no crashes.
- To put Service Pack 2 on, you can use a couple of methods. After removing SP2, I allowed Windows Update to install updates. However, this did not reinstate SP2 onto my system.
- I then downloaded the Service Pack 2 package for 64 bit, and installed it. Finally, I was back at SP2, and my ribbon panels would still tear off without any crashing!
Please note that this process will probably take a couple of hours. However, I am very happy that I can now tear off the Workplane ribbon panel - it is very handy to have that panel always visible.
I guess I better contact Autodesk now and notify them of the fix...this Service Request has been open since 23 June 2009!